At InternetTVConnect, our goal is to make it easier for you to find useful information and assistance when exploring internet, TV, streaming, entertainment, and bundle options. This Support Policy explains how you can contact our team, the types of assistance we provide, and what you can expect when reaching out to us.
Our team is available during the following hours for general questions, service information, and support inquiries:
Support hours may vary during public holidays, special circumstances, or periods of increased inquiry volume.
For general questions, service inquiries, or assistance exploring available options, you can contact the InternetTVConnect team by email:
Our team can provide general information and guidance regarding:
Certain matters, including account-specific technical issues, billing, installation, equipment problems, cancellations, or service interruptions, may need to be handled directly by the applicable service provider.
InternetTVConnect may provide information about internet, television, streaming, entertainment, and related services offered by third-party providers. If you already have an account with a specific provider, account-related matters may need to be handled directly by that provider.
This may include billing questions, account changes, installation appointments, equipment issues, technical repairs, service interruptions, cancellations, or other provider-specific matters.
When appropriate, our team can help you understand your available options and direct you to the appropriate provider or resource for additional assistance.
We aim to respond to support and information requests within 24 business hours.
Actual response times may vary depending on the nature of your request, the information required, the volume of inquiries, and the availability of the appropriate team member.
To help us understand your request and provide a more useful response, please provide accurate and relevant information when contacting us.
Depending on your inquiry, this may include:
For your security, please do not send passwords, payment card numbers, account credentials, or other highly sensitive information through regular email unless specifically requested through an appropriate secure process.
Internet speeds, TV channels, programming, packages, pricing, promotions, installation options, equipment, eligibility, and other service features may vary depending on your location and the provider offering the service.
InternetTVConnect can help you explore available options and provide general information. However, final availability, pricing, eligibility, service terms, installation requirements, and provider-specific conditions are determined by the applicable service provider.
InternetTVConnect may provide general guidance when you are exploring internet, TV, streaming, and entertainment services. However, we may not have direct access to third-party provider accounts, billing systems, equipment, or technical networks.
If your request involves an existing provider account, billing issue, equipment problem, installation appointment, service outage, or technical matter, you may be directed to the applicable provider for specialized assistance.
We may update this Support Policy from time to time to reflect changes to our website, services, support procedures, business practices, or contact information.
Any updated version will be posted on this page. We encourage you to review this policy periodically for the latest information regarding our support process.
If you have questions about this Support Policy or need general assistance with internet, TV, streaming, entertainment, or service options, please contact our team:
